Refunds & Exchanges
What is your refund & exchange policy?
We currently are not offering refunds.
We will accept clothing exchanges within 24 hours of your delivery date. To be eligible for a exchange, your item must be in the same condition that you received it, unworn with tags attached. All shipping fees paid by you and are non-refundable.
We will not offer refunds or exchanges for hijabs/ accessories.
What if I recieve a damaged item?
If your order arrives damaged, please contact us within 24 hours of delivery at [email protected].
Please include:
- Your full name
- Order number
- Photos of the damaged item (4)
- Photos of the packaging
- Photos of the shipping label
Damage claims must be submitted within 24 hours of receiving your package.
Once we review the information, we will determine whether a replacement, store credit, or carrier claim is appropriate. Claims resulting from shipping damage may be subject to the policies and investigation procedures of the shipping carrier.